Returns & Exchanges
At ESGN, we stand by the quality of our gear; if you are not satisfied with your purchase, you may return or exchange unworn items within 30 days of delivery. Please ensure all original tags are attached and items are in their original packaging to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Print Shipping Label
Once approved, download and print the prepaid ESGN shipping label provided via email and securely package your items.
Ship the Package
Drop off your return package at any authorized carrier location, ensuring you keep a copy of the tracking number for your records.
Quality Inspection & Refund
Our warehouse team will inspect the returned gear within 5-7 business days, after which your refund will be processed to the original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing